Business Impact
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The Business Impact section allows users to easily define the importance of a service is to their business. Services can be searched, filtered, and grouped by business impact on the main dashboard page. To set a business impact, simply click the desired level on the header.
The Business Impact of a service can be set to:
Critical
High
Medium
Low
NOTE: If you are unable to successfully set a new business impact or unable to click on a level, this means that you're not authorized to do so, or that the dashboard is unable to communicate with the .